Everything you might want to know.

Convayro is a boutique AI receptionist and automation agency for small Australian aesthetic clinics. We set up an AI front desk that answers your calls, texts and social messages, books consultations into your existing software, re-engages past patients and collects reviews — all designed with AHPRA and TGA advertising rules in mind.

It answers enquiries the moment they arrive — by phone, SMS, website chat and social message — in a warm, natural voice and tone. It handles common questions, guides patients toward booking a consultation, books that consultation into your calendar, and texts you when a real person is needed. It works after hours, on weekends, and while you’re with a patient.

No. By design, the AI never names a specific treatment or product, never quotes a treatment price, and never promises a result — even if a patient uses those terms first. It routes every enquiry to a consultation, which is the approach Australian regulators point to for clinics offering prescription procedures.

We design everything with AHPRA and TGA advertising rules in mind, but we’re careful never to call any setup “compliant” or “guaranteed compliant” — that’s a claim no vendor can honestly make. Responsibility sits with your clinic and its registered practitioners, and for prescription procedures we recommend a qualified professional reviews the final copy before launch. We build everything to make that review easy.

We integrate with the major clinic platforms — including Phorest, Timely, Fresha and Kitomba — at a depth that depends on your software, from a two-way calendar sync to full integration. On your strategy call we’ll confirm the fit with whatever you currently run before you commit to anything.

After a short strategy call and one onboarding form, we build and compliance-check your system — usually within a week — then walk you through it and switch it on, with you reviewing everything before it speaks to a single patient.

Pricing depends on which parts of the system you want and how your clinic runs, so we scope it on a free strategy call and give you a clear, fixed monthly figure with no surprises. Any one-off setup is quoted separately and upfront.

No. Convayro is built for small, owner-operated aesthetic and skin clinics generally — injectables, skin, laser or a mix. The common thread is a small team where the owner is also the receptionist. Clinics offering prescription procedures simply carry the strictest advertising rules, which we’re built to respect.

They’re answered, not banked for the morning. The AI picks up calls and replies to messages around the clock, books consultations, and flags anything that needs you — so an 8pm enquiry is handled at 8pm, while it’s still warm.

It books consultations into your calendar, and for returning patients it can route a requested time straight to you. We keep a reserve-then-confirm flow where it matters, so you stay in control of the diary and the clinical decisions.

Yes. Information flows through established, reputable platforms, messaging follows the Spam Act’s consent and opt-out rules, and how data is collected and used is set out in our privacy policy. We’re happy to talk through specifics for your clinic on a call.

No lock-in games. We’d rather keep your business by doing good work than by trapping you in paperwork. We’ll set out the terms plainly before you start.